Terms and Condition

Terms & Conditions

Visitors to mikeskitchen,co.uk are asked to read our terms and conditions in full. Individuals who do not read these terms and conditions should exit this website. Mikes Kitchen (‘Mikes Kitchen’, ‘MikesKitchen’, ‘we’, ‘us’, ‘our’) reserves the right to change the terms, conditions and notices under which our goods are offered.

All images are for illustration purposes only. All images and content are copyright of Mikes Kitchen unless otherwise stated, and you are not authorised to copy, reproduce or alter these images without prior written consent from Mikes Kitchen.

Trademarks

Mikes Kitchen and all logos, custom graphics and icons are service marks, trademarks, and/or trade dress of Mikes Kitchen. All other trademarks, product names and company names or logos cited herein are the property of their respective owners (‘Third Party Trade Marks’). You are not permitted to use the Mikes Kitchen Trademarks or Third Party Trademarks without the prior written consent of Mikes Kitchen or such third parties that may own the Trademarks.

Mikes Kitchen may choose to provide links to sites owned by Mikes Kitchen and associated companies from time to time and may also choose to provide links to sites that are owned by third parties that are not connected with Mikes Kitchen. All links are provided for your convenience only. Access to sites that are owned by third parties is at your own risk and Mikes Kitchen has no responsibility or liability for these third party sites.

Use of the site

Users agree that you will only use our website in a way which is consistent with our terms and conditions and which complies with applicable laws and regulations. In particular you agree that you will not use our web site to upload or send any material which contains software viruses or other codes, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt our web site. You acknowledge that our web site and any goods that you obtain from our web site are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission.

Indemnity

You agree to indemnify and hold Mikes Kitchen, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable solicitor’s fees, made by any third party due to or arising out of content you submit, post to or transmit through the site, your use of the site, your connection to the site, your violation of the Terms and Conditions, or your violation of any rights of another person or entity.

Limitation of liability

To the fullest extent permitted by applicable laws, neither Mikes Kitchen nor any of its directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if Mikes Kitchen have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall Mikes Kitchen total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.

Governing law

These Terms and conditions are governed by English law and you can bring legal proceedings in respect of these Terms in the English courts. If you live in Scotland you can bring legal proceedings in respect of these Terms in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of these Terms in either the Northern Irish or the English courts.

We make no representation that materials on this site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.

Disclaimer

Mikes Kitchen has taken all reasonable care in the preparation of the contents on this web site, but makes no representation or warranty of any kind with respect to the operation of the site or the information, content, materials, or products included on this site. To the extent permitted by applicable law, Mikes Kitchen makes no warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this web site. Mikes Kitchen reserves the right to change price and availability information without notice. Mikes Kitchen shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this web site. Mikes Kitchen reserves the right to decline orders for bulk or high value purchases. No exclusions of Mikes Kitchen liability in these Terms shall apply to any damages arising from death or personal injury caused by the negligence of Mikes Kitchen or any of its directors, employees or agents or fraudulent mis-statement.

Alterations

We may amend this website and our services at anytime with or without notice to you.

Website availability

Mikes Kitchen will use all reasonable endeavours to ensure that this web site is fully operational at all times. However we cannot guarantee that the web site will be fault free. In particular access to this web site may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services. Further, by using this website and any substitute, you acknowledge and agree that the internet uses elements and relies upon services, input and facilities which are not within the control of Mikes Kitchen and if Mikes Kitchen is totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a ‘force majeure’ and Mikes Kitchen shall be excused the performance for so long as such a situation endures.

Miscellaneous

The Terms and Conditions together with our Privacy policy contain the full and complete understanding between Mikes Kitchen and you. No advice or information, whether oral or written, obtained by you through or from the web site or from any conversations with our staff will operate to vary these terms and conditions. The Terms and conditions of website usage together with our Privacy policy and all contracts made under them shall endure for the benefit of any successors and assignees of Mikes Kitchen.

View our full Privacy policy here.

We do not store credit card details nor do we share customer details with any third parties. By using the Mikes Kitchen website you agree to our Privacy policy. If you do not agree to these terms, please do not access or use this site.

Delivery Policy

Mikes Kitchen delivery allocated time slots are for guidance only and we cannot guarantee delivery at this time. We endeavour to be within 45 minutes before and after time selected whenever possible.

Refund policy

To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding our Refund policy on 01373 474788. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.

Food order errors

If you receive food that is different from your receipt, we sincerely apologise. Please call us on 01373 474788 as soon as you notice that there was an error in your order. You may come to pick up the correct food item. For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price. For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit. Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s)*.

Food order incomplete

In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us on 01373 474788 as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit/debit card or we will refund you with a store credit. No cash refunds.

Dissatisfaction

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Please call us immediately on 01373 474788 if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in the original container(s)* so we may investigate and deal with the issue. We will prepare you a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit/debit card or we will refund you with a store credit only after we receive the food in the original container(s)* and have confirmed the error to the discretion of the manager on duty.

Cancel order

Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. If the food has been consumed or removed we cannot issue any discount, refund or store credit.

* If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. Please note: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.

Age policy

If you are under 18 you must ask your parent or guardian before you buy anything on the Mikeskitchen.co.uk website, email the website, send in any information to Mikes Kitchen or ask Mikes Kitchen to email you anything. By continuing to use this website and any of the services offered, you are confirming that you have received the consent of your parents or a guardian. However it is the ultimate responsibility or the parent or guardian to ensure that all children under 18 are supervised when online and to ensure that the appropriate parental control tools are put in place. No information collected from anyone under the age of 18 will be used for any marketing or promotional purposes whatever as is stated when you register for competitions or promotions. Notification of a win or prize will be sent directly to the parent or legal guardian, identified in the initial registration process.

If you have any complaints, queries or comments about our website or our products supplied to you, please contact us through the contact section of our website or alternatively you can contact us at the following address:

Mikes Kitchen

40a Vallis Way

Frome

BA11 3BA

01373 474788

Terms & Conditions

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